FAQ
REGISTRATION AND LOGIN
You may register by visiting scaleup.events/registration. If you have any questions while registering, you may reach out to [email protected].
Virtual Pass:
- Access to Virtual Platform and Content
- All Keynote Presentations
- Conference Tracks and Live Sessions
- Virtual Networking
- Post-Event Session Recordings
In-Person Pass:
- In-Person Live Conference
- Access to Virtual Platform and Content
- All Keynote Presentations
- Conference Tracks and Live Sessions
- Curated One-on-One Meetings
- Networking Reception
- Peer-to-Peer Roundtable Discussions
- Post-Event Session Recordings
Academic Pass:
- Complimentary pass available by request with .edu email address
- Post-Event Session Recordings
- Keynote Presentations
- Access to Masterclasses
- Conference Track Recorded Sessions
Is there a networking community?
Yes. Virtual Pass holders and In-Person pass holders will have the option to join a digital community to connect and network with other attendees during and after the event. Attendees may opt out of the community at any time.
Those attending the event virtually can join via the ScaleUp website under the ‘Agenda’ tab. The latest version of Chrome or Firefox and a strong internet connection are highly recommended. We do not recommend viewing via mobile devices.
I have not received my registration confirmation email. What should I do?
If you have not received your registration confirmation email within one hour of completing registration, first check your junk and spam folders. If your company has a strict spam policy, have your IT department whitelist [email protected] and our ticketing platform, Bizzabo ([email protected]).
If you still can’t locate your joining instructions email you can always contact us at [email protected].
How can I personalize my agenda/select my favorite sessions?
Speakers, programming, and agendas will be published closer to the event date.
To create your personalized agenda, click the star next to the sessions you are interested in on the next to the sessions you are interested in on the Agenda page. These sessions will appear in the My Interests section. You also have the option to add your selected sessions to your calendar. Sessions will continue to be added to the agenda leading up to the event.
What is the cancellation policy?
If you are unable to join the ScaleUp:AI sessions during the live broadcast, your pass entitles you to the video on-demand sessions and the networking community. Premier In-Person Pass holders and All-Access Virtual Pass holders who are not able to join live, may transfer the pass to another individual by sending an email to [email protected].
Please note, if you need to cancel your pass and forgo access to the on-demand sessions from the event, you may obtain a refund of 50% of your pass price before September 16, or transfer the pass to another participant before October 1. Please reach out to [email protected] and reference the code included in your registration confirmation.
PREMIER IN-PERSON EVENT
When and where is the in-person event?
On Tuesday, October 7, ScaleUp:AI will have a limited in-person attendance at Quorum by Convene, located at 1221 6th Ave, New York, NY 10020.
Where is the cocktail reception?
All Premier In-Person Ticket holders are invited to join Insight Partners, our event partners, speakers, and guests for a cocktail reception immediately following the conference end from 4:30 – 6:30PM on Tuesday, October 7.
Join us at Quorum by Convene, 1221 Avenue of the Americas.
Are there any recommended hotels?
150 A West 48th St, New York, NY
1 minute walk to venue
159 West 48th St, New York, NY 10036
1 minute walk to venue
701 7th Avenue, New York, NY 10036
2 minute walk to venue
Renaissance New York Times Square
Two Times Square, 714 7th Avenue at West 48th St, New York, NY 10036
2 minute walk to venue
Where can I get dinner or host a dinner after the event?
Avra Rockefeller Center
1271 6th Ave, New York, NY 10020
+12124308888
3 minute walk
The Terrace and Outdoor Gardens
701 7th Ave 9th floor, New York, NY 10036 (inside the Times Square EDITION)
+12122615400
5 minute walk
Mitr Thai Restaurant
37 W 46th St, New York, NY 10036
+12124666699
7 minute walk
Limani
45 Rockefeller Plaza, New York, NY 10111
+12128589200
7 minute walk
53 Restaurant
53 W 53rd St, New York, NY 10019
+16465353994
8 minute walk
EVENT LIVE STREAM
When and where is the virtual event?
The event will be hosted virtually on October 7, 2025, starting around 9:30 AM EDT.
Sessions will be viewable via the ‘Agenda‘.
What time does the event start?
The programming will be live on Tuesday, October 7, beginning at 9:30 AM EDT with additional sessions running until 4:30 PM EDT. Sessions will be viewable via the agenda once you have been registered.
If you experience any issues please contact the support team at [email protected].
To join the live session click on ‘Agenda‘ in the navigation bar at the top of the web page. From there, click on ScaleUp:AI or Join Broadcast to join the session.
Note: the Join Broadcast button will go live 2 minutes before the advertised start time. If you continue to experience difficulties viewing the live stream, please contact [email protected] or send a message in the Live Chat.
I have not received my joining instructions email. What should I do?
If you have not received your joining instructions email please first check your junk and spam folders. If you still can’t locate your joining instructions email you can contact us at [email protected].
How long will recordings be available on-demand?
Recordings will be posted on the ScaleUp:AI website within a week of the event. No retransmission without permission will be allowed.
I am unable to attend the sessions during the scheduled time. Can I still watch them?
Sessions will be available on-demand. Sessions will be added to the site within a week of the session completion.
TECHNICAL SUPPORT
I can access a session, but nothing is showing on the broadcast.
Our platform requires third-party cookies to be enabled and ad-blockers to be switched off. For more information on how to manage these settings, please click here.
Can I attend the event on my phone?
For the optimum viewing experience, we recommend that you avoid viewing on a mobile device.
What should I do if I don’t have audio?
First, check that your computer has the sound on and the volume up by going to your computer’s audio settings and pressing the test sounds, or navigating to another video on the web and making sure you can hear audio through your computer speakers or headphones. If you hear audio on other videos on the web and not on the live video stream, check that the volume in the player is turned up.
What should I do if the event video is not playing?
If you see a blank screen or a spinning wheel and this remains for longer than a few seconds, please refresh your page. We recommend viewing via a current Chrome or Firefox browser. If you’re still experiencing issues, contact us at [email protected] or send us a message on the Live Chat and our customer support team will be happy to help.
I am having trouble viewing a broadcast. Who should I contact?
If you’re having technical issues, please send us a message on the Live Chat and our customer support team will be happy to help. It is advised to join via a Chrome or Firefox browser.
CONTACT US
Technical question during the event? You can chat with a member of our technical helpdesk team using the Live Chat which is located in the bottom right corner of your screen, or contact us at [email protected].
Other questions? Reach us at [email protected].