FAQ

You may register by visiting scaleup.events/registration. If you have any questions while registering, you may reach out to [email protected].

Virtual Pass:

• Access to Virtual Platform and Content
• All Keynote Presentations
• Conference Tracks and Live Sessions
• Virtual Networking 
• Post-Event Session Recordings

In-Person Pass:

• In-Person Live Conference
• Access to Virtual Platform and Content
• All Keynote Presentations
• Conference Tracks and Live Sessions
• Curated One-on-One Meetings
• Networking Reception
• Peer-to-Peer Roundtable Discussions
• Post-Event Session Recordings

Academic Pass:

• Complimentary pass available by request with .edu email address 
• Post-Event Session Recordings
• Keynote Presentations
• Access to Masterclasses
• Conference Track Recorded Sessions

Yes. Virtual Pass holders and In-Person pass holders will have the option to join a digital community to connect and network with other attendees during and after the event. Attendees may opt out of the community at any time.

Those attending the event virtually can join via the ScaleUp website under the ‘Agenda’ tab. The latest version of Chrome or Firefox and a strong internet connection are highly recommended. We do not recommend viewing via mobile devices.

If you have not received your registration confirmation email within one hour of completing registration, first check your junk and spam folders. If your company has a strict spam policy, have your IT department whitelist [email protected] and our ticketing platform, Bizzabo ([email protected]). 

If you still can’t locate your joining instructions email you can always contact us at [email protected].

Speakers, programming, and agendas will be published closer to the event date.

To create your personalized agenda, click the star next to the sessions you are interested in on the next to the sessions you are interested in on the Agenda page. These sessions will appear in the My Interests section. You also have the option to add your selected sessions to your calendar. Sessions will continue to be added to the agenda leading up to the event.

If you are unable to join the ScaleUp:AI sessions during the live broadcast, your pass entitles you to the video on-demand sessions and the networking community. Premier In-Person Pass holders and All-Access Virtual Pass holders who are not able to join live, may transfer the pass to another individual by sending an email to [email protected].

Please note, if you need to cancel your pass and forgo access to the on-demand sessions from the event, you may obtain a refund of 50% of your pass price before September 16, or transfer the pass to another participant before October 1. Please reach out to [email protected] and reference the code included in your registration confirmation.

The Second Stage is an added benefit for virtual ticketholders. From a sound stage in NYC at the conference, speakers, CEOs, and founders will take to the second stage livestream to go deeper on AI topics and answer questions from the audience. There will be no live audience for Second Stage, and it will be recorded for release on demand after the event. Sessions will happen concurrently with Main Stage sessions.